This Payment Policy explains how deposits, withdrawals, currency handling, identity verification and responsible-gaming safeguards work at luckyzap (lucky-zap.org). By making a deposit or requesting a withdrawal on the site you confirm that you have read and agree to the terms set out below.
luckyzap is operated under a Curaçao Gaming Control Board (GCB) licence. All financial transactions are protected by SSL encryption. Players must be of legal gambling age in their jurisdiction and must not be residents of any territory where online gambling is prohibited.
luckyzap accepts deposits and processes withdrawals in Euros (€) and Swedish Kronor (SEK). Cryptocurrency balances are converted to the account's base currency at the prevailing exchange rate at the time of the transaction. Where limits are quoted in both € and SEK throughout this policy, the SEK figure applies when SEK is the account currency.
The following payment methods are available at lucky-zap.org:
luckyzap reserves the right to add or withdraw payment methods at any time. Not all methods may be available in every country. The cashier will display only the options currently available to your account at the time of login.
The minimum deposit on any single transaction, regardless of method, is €20 / 200 SEK (or the cryptocurrency equivalent). Deposits below this threshold will be declined by the cashier.
| Payment Method | Minimum Deposit | Maximum per Transaction | Maximum Transactions per Day | Processing Speed |
|---|---|---|---|---|
| Visa / Mastercard | €20 / 200 SEK | €500 / 5,000 SEK | 10 | Instant |
| Apple Pay / Google Pay | €20 / 200 SEK | Varies | — | Instant |
| Revolut | €20 / 200 SEK | Varies | — | Instant |
| PayID | €20 / 200 SEK | Varies | — | Instant |
| Crypto (BTC, USDT) | €20 equiv. | No stated cap | — | Near-instant |
Deposits are credited to your luckyzap account balance as soon as they are confirmed by the relevant payment network. For card and e-wallet methods this is effectively instant. For cryptocurrency, crediting occurs after the required number of network confirmations has been reached; this is typically near-instant but may take slightly longer during periods of network congestion.
If a deposit attempt fails, no funds will be debited from your account. If funds are debited by your bank or payment provider but do not appear in your luckyzap balance within one hour, please contact our support team via 24/7 live chat or at [email protected] with your transaction reference number.
Where a deposit bonus is being claimed as part of the welcome pack or any other promotion, the relevant bonus code or offer must be activated before the deposit is submitted — not after. luckyzap cannot apply a bonus retroactively to a completed deposit. Please refer to the Bonus Policy and individual promotion terms for full wagering and eligibility conditions.
The minimum withdrawal amount on any single request is €40 / 400 SEK (or the cryptocurrency equivalent). Requests below this threshold cannot be processed.
| Payment Method | Minimum Withdrawal | Maximum per Transaction | Processing Speed |
|---|---|---|---|
| Visa / Mastercard | €40 / 400 SEK | €5,000 / 50,000 SEK | Within 2 banking days |
| Crypto (BTC, USDT) | €40 equiv. | — | Within 2 banking days |
luckyzap's published commitment is that all withdrawal requests are processed within two banking days of approval. "Banking days" means Monday to Friday, excluding public holidays. Where a withdrawal request is submitted on a Friday evening or over a weekend, the two-day window begins on the following Monday. Cryptocurrency withdrawals follow the same internal approval timeline; once broadcast to the network, the speed of final receipt depends on network confirmation times outside luckyzap's control.
luckyzap operates a same-method withdrawal policy wherever technically possible. This means winnings accumulated from card deposits will, by default, be returned to the originating Visa or Mastercard. Cryptocurrency withdrawals will be sent to the wallet address registered on your account. luckyzap may request verification of a wallet address before processing a cryptocurrency withdrawal.
Once a withdrawal request has been submitted, it enters a review queue. During the review period a player may, at their own discretion, cancel the withdrawal request and return the funds to their playable balance via the cashier, provided that the request has not yet been approved and dispatched. Once a withdrawal has been approved and dispatched, it cannot be cancelled or reversed by luckyzap.
The following conditions must be satisfied before a withdrawal request will be approved:
Where a withdrawal includes winnings generated from bonus funds, the maximum cashout from any single bonus is 10× the bonus amount received. Winnings derived from real-money (non-bonus) play are not subject to this cap. For example, if a €100 bonus is awarded, the maximum amount that may be withdrawn from winnings generated by that bonus is €1,000; any excess above this limit will be removed from the balance upon withdrawal.
luckyzap uses Sum and Substance as its third-party identity verification provider. Sum and Substance's automated processes are designed to complete checks quickly, and most players pass verification without significant delay.
luckyzap may request identity verification at any stage, including at registration, prior to processing any withdrawal request, when a player's cumulative deposits or activity trigger regulatory thresholds, or at any point where the platform has a legitimate need to confirm identity, source of funds, or source of wealth.
Depending on the verification pathway, you may be asked to provide one or more of the following:
luckyzap aims to complete verification quickly using the Sum and Substance platform. Withdrawal requests submitted before verification is complete will be held pending until the KYC process concludes. Once your account is fully verified, the process will not need to be repeated for standard transactions, allowing future withdrawals to proceed without additional identity checks unless circumstances change or regulatory requirements dictate otherwise.
If a player cannot be successfully verified, or if documents provided are fraudulent, inconsistent, or unsatisfactory, luckyzap reserves the right to suspend the account, withhold withdrawals pending further investigation, and report the matter to the relevant authorities in accordance with applicable law. In cases of confirmed fraud, bonus winnings and associated balances may be forfeited.
luckyzap operates in compliance with applicable anti-money laundering (AML) regulations. All transactions are monitored for suspicious activity. luckyzap reserves the right to request documentation evidencing the legitimacy of any funds deposited. Players must only deposit funds from payment methods registered in their own name. Third-party deposits are strictly prohibited. Any attempt to use the platform to launder money or engage in fraudulent activity will result in immediate account closure, forfeiture of funds, and reporting to the appropriate authorities.
Deposits must be made for the purpose of genuine gaming activity. luckyzap reserves the right to close an account and return any unplayed deposits (minus any bonuses) where deposit and withdrawal patterns suggest an attempt to exploit payment processing rather than engage in legitimate play.
luckyzap does not charge its own fees for deposits or withdrawals. However, your bank, card issuer, cryptocurrency network, or payment provider may apply their own charges or apply currency conversion fees where applicable. luckyzap is not responsible for any fees levied by third-party payment providers. Cryptocurrency withdrawals are subject to standard blockchain network fees, which may be deducted from the withdrawal amount or charged separately depending on prevailing network conditions.
Where a transaction involves a currency other than the base currency of your account (€ or SEK), conversion will be applied at the exchange rate available at the time of the transaction. Exchange rates fluctuate and luckyzap does not guarantee any specific rate. Players are advised to be aware of potential conversion costs, particularly when transacting in cryptocurrency.
Your luckyzap account balance is held securely and is available for withdrawal at any time, subject to verification requirements and the conditions set out in this policy. Players are encouraged to withdraw funds regularly rather than holding large balances on-platform for extended periods. If your account becomes inactive for a prolonged period, luckyzap may apply a dormancy process in accordance with its full Terms and Conditions; please review those terms for details.
luckyzap is committed to promoting responsible gambling. The following tools are available to all registered players to help manage gambling activity and associated spend:
Responsible gaming limits can be requested at any time by contacting our support team. Reduction requests are applied immediately. Increase requests may be subject to a reflection period before taking effect, to protect against impulsive decisions made during a session. luckyzap encourages any player who feels their gambling may be causing harm to seek support from recognised organisations such as GamCare, BeGambleAware, or an equivalent body in their jurisdiction.
If you believe a transaction on your luckyzap account is incorrect or unauthorised, you should contact our support team in the first instance at [email protected] or via 24/7 live chat before initiating a chargeback with your bank or payment provider. luckyzap will investigate all payment queries promptly and work to resolve disputes in good faith.
Initiating an unjustified chargeback where a genuine transaction has taken place constitutes a breach of luckyzap's Terms and Conditions and may result in account suspension and recovery of the disputed funds by luckyzap through available legal means. Where a chargeback is raised on a deposit that generated bonus winnings, those winnings may be forfeited pending investigation.
luckyzap reserves the right to amend this Payment Policy at any time to reflect changes in payment method availability, regulatory requirements, or operational practice. Material changes will be communicated to players via the website at lucky-zap.org. Continued use of the platform following notification of a change constitutes acceptance of the updated policy.
For any queries relating to deposits, withdrawals, verification, or any other payment matter, please reach our team through the following channels:
Our support team is available around the clock and will aim to respond to all email enquiries as promptly as possible.
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