This Bonus Policy explains the terms that apply to all promotional offers available at lucky-zap.org, operated under a Curaçao GCB licence. Please read it carefully before claiming any bonus. By opting in to a promotion, you confirm that you have read, understood, and agreed to the rules set out below, as well as to luckyzap's general Terms and Conditions.

1. General Bonus Rules

The following rules apply to every bonus, free spin award, cashback credit, and promotional offer made available at luckyzap unless a specific promotion's terms state otherwise.

• You must have a fully registered account at lucky-zap.org to claim any bonus.
• Bonuses are intended for personal, recreational use only. One account per person, household, device, and IP address is permitted.
• Bonuses must be activated before a qualifying deposit is made, not after. Deposits made without first activating the relevant bonus will not retroactively qualify for that offer.
• Bonus funds are separate from your real-money balance. Real-money funds are used first; bonus funds are used once your real-money balance reaches zero.
• luckyzap reserves the right to modify, suspend, or withdraw any promotion at any time. Where possible, advance notice will be provided. Any modification will not affect a bonus already accepted and in the process of being wagered.
• luckyzap reserves the right to refuse, cancel, or reclaim a bonus if there is evidence of abuse, collusion, arbitrage, or any form of fraudulent activity.
• All bonuses are subject to KYC verification. Winnings generated from bonus funds cannot be withdrawn until identity verification via Sum and Substance has been completed to luckyzap's satisfaction.
• Bonuses are non-transferable and carry no cash value unless wagering requirements have been fully met.

2. Welcome Pack — Up to €4,000 + 400 Free Spins

New players at luckyzap are eligible for a welcome pack spread across their first four deposits. The pack is available in two versions: the Standard Welcome Ladder and the High Roller Bonus. You must choose one path; the two offers may not be combined.

2.1 Standard Welcome Ladder

Each stage of the Welcome Ladder must be activated separately before the corresponding deposit is made. Failing to activate a stage before depositing means that stage's bonus will not be awarded; this does not prevent you from activating subsequent stages.

2.2 High Roller Bonus

Players wishing to begin with a larger single deposit may opt for the High Roller Bonus instead of the Standard Welcome Ladder. This offer provides a 150% match bonus up to €3,000 + 150 Free Spins on a single deposit of €500 or more. By selecting the High Roller Bonus, you waive eligibility for the four-stage Welcome Ladder. The High Roller Bonus is subject to the same wagering requirements, bet limits, and cashout cap as the Standard Welcome Ladder (see Section 4).

2.3 Welcome Pack — Key Conditions

• The minimum deposit to trigger each stage of the Standard Welcome Ladder is €20 / 200 SEK.
• The minimum deposit to trigger the High Roller Bonus is €500 (or currency equivalent).
• Welcome bonuses are available to new players only. Each player may claim the welcome pack once.
• All welcome bonus funds and free spin winnings are subject to a 40× wagering requirement before withdrawal.
• The maximum bet per spin or per game round while a bonus is active is €5 / 50 SEK. Bets exceeding this limit while bonus funds are in play may result in the forfeiture of the bonus and any associated winnings.
• The maximum cashout from bonus funds is 10× the bonus amount awarded. Any winnings exceeding this cap will be removed from your account at the time of withdrawal.

3. Sports Welcome Pack

Players who wish to use luckyzap's Betby-powered sportsbook may claim a separate sports welcome pack across their first three sportsbook deposits. The sports welcome pack is independent of the casino welcome pack.

Specific wagering requirements and qualifying bet conditions for the Sports Welcome Pack are detailed on the Promotions page at lucky-zap.org. All sports bonuses are subject to the general rules in Section 1 and the wagering requirements in Section 4.

4. Wagering Requirements

Wagering requirements determine how many times bonus funds must be played through before a withdrawal can be requested. The following standard requirements apply to luckyzap's deposit bonuses and free spin winnings unless a specific promotion states otherwise.

• Wagering multiplier: 40× the bonus amount awarded.
• Example: If you deposit €100 and receive a 100% bonus of €100, you must wager €100 × 40 = €4,000 before the bonus balance becomes withdrawable.
• Free spin winnings are credited as bonus funds and are subject to the same 40× wagering requirement.
• Only wagers made with bonus funds contribute to clearing the wagering requirement. Wagers made with your real-money balance do not count towards a bonus wagering requirement.
• Different game types may contribute at different rates to wagering requirements. Game contribution rates are published on the Promotions page at lucky-zap.org and may be updated periodically. It is your responsibility to check the current contribution rates before playing.
• If a bonus expires before wagering requirements are met, both the bonus and any winnings accumulated from it will be forfeited. Expiry periods are stated at the point of activation for each promotion.
• The maximum bet permitted while a bonus is active is €5 / 50 SEK per spin or game round. Placing bets above this limit during an active bonus may result in the cancellation of the bonus and forfeiture of associated winnings.
• The maximum amount that may be withdrawn from bonus winnings is 10× the value of the bonus awarded, regardless of how much was won during wagering.

5. Ongoing Promotions

Beyond the welcome pack, luckyzap offers a range of recurring promotions available to active players. Each promotion is governed by the general rules in this Bonus Policy and any additional conditions stated on the individual promotion page at lucky-zap.org.

5.1 Monday and Tuesday Reload Bonuses

Reload bonuses are available to eligible players on the days specified. A qualifying deposit meeting the minimum deposit threshold of €20 / 200 SEK must be made and the promotion activated before depositing. Reload bonus funds are subject to the standard 40× wagering requirement and the €5 / 50 SEK maximum bet rule. The 10× maximum cashout cap applies.

5.2 Daily Cashback

Daily Cashback is calculated on real-money net losses over each calendar day and credited to your real-money balance at 00:00 UTC the following day. The cashback percentage you receive is determined by your VIP level, up to a maximum of 15%. Cashback credits carry no wagering requirement and are available for withdrawal subject to the standard minimum withdrawal conditions. Cashback is calculated on losses from real-money play only; losses incurred while playing with bonus funds do not qualify.

5.3 Rakeback

Rakeback is available to players who have reached the Stampede VIP tier or above. It is calculated per session based on your total wagering multiplied by the applicable house edge rate for the games played. Rakeback is credited without wagering conditions and goes directly to your real-money balance. Further details on rakeback rates by tier are published on the Promotions page.

5.4 Lucky ZAP Battle Tournament

The Lucky ZAP Battle is a prize pool tournament with a total prize fund of €2,000,000. Entry requirements, eligible games, scoring mechanics, prize distribution, and duration are detailed on the tournament landing page at lucky-zap.org. Prize winnings are credited as per the terms stated on that page and are subject to the general rules of this Bonus Policy.

5.5 Drop and Wins

The Drop and Wins promotion offers a €100,000 prize pool distributed via a random drop mechanic during eligible gameplay. Prizes may be triggered at any time on qualifying games regardless of bet size. Eligible games and prize credit terms are listed on the Promotions page. Drop and Wins prizes are supplied in partnership with participating game providers and are subject to provider-level terms as well as luckyzap's own policies.

5.6 Comboboost (Sportsbook)

The Comboboost is a profit boost applied to combination bets placed on the luckyzap sportsbook. A minimum of three selections is required. Each selection must carry odds of 1.50 or greater to qualify for the boost. The boost percentage scales with the number of qualifying selections, from 3% at three selections up to a maximum of 100% profit boost at twenty selections. The Comboboost applies to the profit portion of your winnings only, not the returned stake. Terms including eligible markets and maximum boost amounts are set out on the Promotions page.

6. Free Spins

• Free spins awarded as part of a welcome pack or ongoing promotion will be credited to your account in accordance with the schedule stated for that offer.
• Free spin winnings are credited as bonus funds and are subject to the 40× wagering requirement unless the specific promotion states otherwise.
• The maximum cashout from free spin winnings is subject to the 10× bonus cap unless a promotion's individual terms specify a different limit.
• Free spins are only valid on the game or games specified in the promotion. Using free spins on an unspecified game is not possible within the luckyzap platform.
• Free spins expire if not used within the timeframe stated at the point of award. Expired free spins and any associated winnings are forfeited.
• The standard maximum bet rule of €5 / 50 SEK applies to all play while free spin winnings remain in your bonus balance.

7. Bonus Activation and Opt-In

• Bonuses at luckyzap must be activated before a qualifying deposit is made. Deposits made without prior activation of the relevant offer will not qualify retroactively.
• Activation is completed through your account area or via the Promotions page at lucky-zap.org as directed for each individual offer.
• You may only hold one active casino bonus at a time unless the terms of a specific promotion explicitly state otherwise.
• If you have an active bonus and make a deposit without activating a new promotion, that deposit will be credited to your real-money balance without a bonus.
• To forfeit an active bonus before completing wagering requirements, contact luckyzap support via 24/7 live chat or at [email protected]. Forfeiting a bonus means that both the bonus balance and any winnings accumulated from it will be removed.

8. Deposits, Withdrawals, and Bonus Interaction

Understanding how deposits and withdrawals interact with active bonuses is important. The following rules apply across all luckyzap promotions.

• The minimum deposit to trigger any bonus is €20 / 200 SEK, except where a higher minimum is specified (for example, €500 for the High Roller Bonus).
• The minimum withdrawal at luckyzap is €40 / 400 SEK.
• Withdrawals cannot be processed while bonus wagering requirements remain outstanding. Requesting a withdrawal while a bonus is active will result in the bonus and any associated winnings being forfeited, after which the withdrawal of your real-money balance may proceed.
• Withdrawals are processed within two banking days of approval, subject to completed KYC verification.
• Deposits made via Visa or Mastercard are capped at €500 / 5,000 SEK per transaction, up to ten transactions per day. Crypto deposits (Bitcoin and USDT) have no published per-transaction cap at lucky-zap.org.
• Bonus funds cannot be used as part of a deposit; they exist solely within your luckyzap account balance.

9. KYC Verification and Bonus Withdrawal

luckyzap uses Sum and Substance to handle identity verification (KYC). No winnings derived from bonus funds — whether from deposit bonuses, free spins, cashback, or any other promotion — may be withdrawn until KYC verification is successfully completed. We aim to make this process as straightforward and fast as possible; once you are verified, it will not interrupt future transactions.

• You may be asked to verify your identity at any point, including before your first withdrawal or when your account activity triggers a review.
• Documents typically requested include proof of identity and proof of address. Additional documentation may be required in some circumstances.
• luckyzap reserves the right to withhold bonus winnings where verification cannot be completed to a satisfactory standard.
• Bonuses are available to verified players only. luckyzap may suspend bonus access pending the outcome of a KYC review.

10. Responsible Gambling and Bonus Eligibility

luckyzap is committed to promoting responsible gambling. The following restrictions apply in relation to bonuses and responsible-gaming tools.

• Players who have self-excluded from luckyzap are not eligible to receive or use any bonus or promotional offer. If a self-excluded player receives a bonus in error, it will be voided along with any associated winnings.
• Players who have set deposit limits, loss limits, or session limits through their luckyzap account settings may find that a qualifying deposit falls below the minimum required to trigger a bonus if their limits restrict the deposit amount.
• Players experiencing difficulties with their gambling are encouraged to use the responsible-gaming tools available in their account or to contact luckyzap support at [email protected] or via 24/7 live chat.
• luckyzap reserves the right to decline or withdraw bonus eligibility for any player whose account activity gives rise to responsible-gambling concerns.
• Bonus offers are intended for recreational play. Exploiting bonuses through systematic play designed to minimise risk and extract value without genuine recreational intent may result in bonus cancellation and account review.

11. Bonus Abuse and Prohibited Activity

luckyzap takes the integrity of its promotions seriously. The following activities constitute bonus abuse and may result in the forfeiture of bonuses and winnings, suspension, or permanent closure of your account.

• Opening more than one account to claim the same promotion more than once.
• Coordinating with other players to exploit a promotion through low-risk or matched-betting strategies.
• Placing bets above the maximum permitted bet of €5 / 50 SEK per round while a bonus is active.
• Using bonus funds exclusively on games or bet types that contribute at a reduced rate to wagering requirements in a manner that constitutes systematic exploitation rather than recreational play.
• Providing false information during registration or KYC verification in order to obtain a bonus.
• Attempting to withdraw funds before wagering requirements are met, resulting in automatic forfeiture of the bonus.

luckyzap uses monitoring tools to detect unusual patterns of play. Where abuse is identified, luckyzap reserves the right to apply adjustments to accounts without prior notice, consistent with its Terms and Conditions and applicable law.

12. Amendments to This Policy

luckyzap may update this Bonus Policy from time to time to reflect changes to promotions, regulatory requirements, or operational practices. The current version of this Bonus Policy is always available at lucky-zap.org. Continued use of any bonus following an update to this policy constitutes acceptance of the revised terms. For questions about this policy, contact the support team via 24/7 live chat or at [email protected].